24 Hour Hotline

Crisis Intervention

Valley Crisis Center provides a 24-Hour Crisis Line at (209) 722-4357 to people affected by intimate partner violence, sexual assault and human trafficking. We have staff holding the line who are familiar with intimate partner violence, sexual assault and human trafficking as well as the resources that are available in Merced County. Not in Merced County? We will try to find resources in the county you live in for you as well.

During crisis intervention, we will discuss your situation and connect you with the services you want. We will offer tips to form a safety plan and if requested, we will  provide resources to agencies in the community. If you call during business hours, we can schedule you an appointment for peer counseling or restraining order assistance.

For those who call our crisis line that do not qualify for services, we will make every effort to connect you with the right resources for the situation that is affecting you.

Language Access

Valley Crisis Center has staff who speak English, Spanish, Hmong and Arabic on staff. We also have other means of language accommodation. If you need an advocate that speaks another language, please let us know.

Crisis Response

” This is the first time I feel like my decision was being respected. It feels great. ” – A client after being told by an advocate they did not have to go through a forensic exam if they did not want to.

Valley Crisis Center provides on scene crisis response upon the request of the police, the emergency room, or other community partners. We cannot respond out to a survivor’s home unless the police is present. If you would like an advocate to speak to you in person, please stop by one of our offices or call the police and request an advocate. You can also call us on our crisis line and speak to staff on the phone.

As part of our crisis response, we provide information on victim rights and the criminal justice system, as well as advocate on our behalf.

Service Assessments and Appointments

If you are calling our 24-Hour Hotline to set up an appointment for counseling or restraining order services, please be aware if you are calling before or after business hours, we are unable to schedule appointments. Our business hours are Monday – Friday from 8:00 AM to 5:00 PM and we close for lunch at 1:00 PM. If you do call outside of the hours we are open, we can still assess you for services, we will have to call you back to schedule an appointment when our office opens.